Terms and Conditions

Effective Date: 23/07/2026
Last Updated: 23/07/2026

These Terms and Conditions govern the use of the Alakh Realty website, mobile application, property portal and related services.

By accessing the Platform, submitting a property, making an enquiry, arranging a visit or using any Alakh Realty service, the User agrees to these Terms.

1. About Alakh Realty

Alakh Realty is a proprietorship operating from:

Address: 7th Floor, Leela Plaza, Near TNTC, Kanba Hospital Road, Nikol, Ahmedabad, Gujarat – 382350
Email: alakhrealty@gmail.com
Phone: 7433880909 / 7434060909
GujRERA Registration: AG/GJ/AHMEDABAD/AHMEDABAD CITY/AA06212/281130R1
Proprietor: Rutul Bhutak

Alakh Realty currently operates primarily in Ahmedabad and may expand to other parts of India.

2. Definitions

“Platform” means the Alakh Realty website, mobile application, property portal and related communication channels.

“User” means any Buyer, Seller, Builder, Property Owner, Broker, Associate or other person using the Platform.

“Lister” means any Builder, Owner, Seller, Broker or authorised person who submits a Property.

“Buyer” means any person searching for, visiting, renting or purchasing a Property.

“Associate” means a person approved by Alakh Realty who refers a Buyer, Seller, Builder or other customer in return for an agreed commission.

“Lead” means any customer, enquiry or introduction generated through Alakh Realty, its advertising, representatives, Associates, property visits or communication channels.

3. Services

Alakh Realty may provide:

• Property listing and promotion;
• Photography and videography;
• Buyer and Seller introductions;
• Property visits;
• Lead generation;
• Brokerage and referral services;
• Transaction and documentation assistance; and
• Other related property services.

The exact fees, brokerage and service terms may vary by Property and will be communicated separately.

4. Property Listings

All listings are subject to approval by Alakh Realty.

The Lister confirms that:

• They own the Property or have authority to list it;
• All information and documents provided are genuine and accurate;
• The Property price, location, availability and description are correct;
• Any known dispute, mortgage, legal issue or restriction has been disclosed;
• Required RERA information has been provided where applicable; and
• Alakh Realty will be informed immediately if any information changes.

Alakh Realty may reject, suspend or remove any listing that appears false, misleading, unauthorised, disputed or non-compliant.

5. Verified Properties

A “Verified” label means that selected information or documents provided by the Builder, Owner or Lister have been reviewed.

It does not guarantee:

• Legal ownership or clear title;
• Absence of disputes, loans or encumbrances;
• Government or RERA compliance;
• Construction quality;
• Property measurements;
• Future value or return; or
• Completion of the Transaction.

Buyers must conduct their own legal, financial, technical and physical due diligence.

6. Buyer Responsibilities

Before making any payment or entering into a Transaction, the Buyer should:

• Inspect the Property;
• Verify ownership and authority;
• Review original documents;
• Check RERA and government approvals;
• Obtain independent legal advice;
• Confirm payment and bank details; and
• Read and understand the final agreement.

Alakh Realty is not responsible for a Buyer’s failure to complete reasonable due diligence.

7. Property Visits

Property visits may be arranged through Alakh Realty.

A visit charge of ₹200 per Property visit may apply.

Visit charges are non-refundable once the visit has taken place or Alakh Realty has committed time or resources.

A property visit does not amount to legal or technical verification of the Property.

8. Associates and Referrals

Alakh Realty may work with multiple Associates who introduce Buyers, Sellers or other customers.

An Associate is not an employee, partner or owner of Alakh Realty unless confirmed in writing.

Associates must:

• Register genuine Leads;
• Provide accurate information;
• Obtain consent before sharing customer details;
• Avoid false promises or misleading statements;
• Keep customer and Property information confidential; and
• Follow Alakh Realty’s approved process.

Associates must not:

• Collect token, deposit, brokerage or Property money into personal accounts;
• Guarantee ownership, approval, possession, price or return;
• Issue receipts in Alakh Realty’s name;
• Change agreed charges without approval; or
• Represent themselves as a partner or owner of Alakh Realty.

Associates are accountable for their own statements, conduct and referrals.

9. Associate Commission

Associate commission will be agreed separately for each Property or Transaction.

Unless otherwise agreed, commission is payable only after:

• The Transaction reaches the agreed stage;
• Alakh Realty receives its brokerage or service fee; and
• The Associate has complied with these Terms.

No commission is payable for fake, duplicate, cancelled or previously existing Leads unless separately approved.

10. Lead Protection and Direct Dealing

A Lead introduced through Alakh Realty remains attributable to Alakh Realty until the relevant deal is completed or formally closed.

Users must not directly or indirectly bypass Alakh Realty to avoid:

• Brokerage;
• Referral commission;
• Marketing charges;
• Visit records; or
• Other agreed fees.

This includes completing the Transaction through a relative, another broker, another phone number or an associated business where the original introduction came through Alakh Realty.

Users must inform Alakh Realty if a Lead results in a booking, agreement, sale, lease or other Transaction.

11. Communication and Fraud Prevention

Users should communicate through official Alakh Realty channels wherever possible.

Alakh Realty may limit the sharing of direct contact details, full addresses or sensitive documents until identity and listing checks are completed.

Users must not:

• Request secret or unrecorded payments;
• Ask another User to avoid Alakh Realty;
• Use fake identities or documents;
• Impersonate Alakh Realty;
• Request payment into an unauthorised account; or
• Use the Platform for fraud or illegal activity.

Suspicious communication or payment requests must be reported immediately.

12. Brokerage

New Builder Properties

Buyers are generally not charged brokerage for new Builder properties unless clearly agreed otherwise.

Any fee payable by the Builder will be governed by the applicable arrangement.

Land, Resale and Rental Properties

Brokerage may be charged:

• To the Buyer;
• To the Seller;
• To both parties;
• Through a broker-sharing arrangement; or
• As otherwise agreed for the particular deal.

The percentage, responsible party and payment stage will be agreed separately.

13. Brokerage Payment

Brokerage becomes payable at the stage agreed for the specific Transaction.

This may include:

• Token or booking payment;
• Payment by the Buyer to the Seller or Builder;
• Signing of an agreement;
• Registration;
• Possession; or
• Another agreed payment milestone.

The applicable arrangement may be recorded through an agreement, invoice, message, email or Platform acceptance.

14. Marketing and Media Charges

Alakh Realty may charge for:

• Property listing;
• Photography and videography;
• Advertising;
• Social-media promotion;
• Featured listings; and
• Other marketing services.

Depending on the agreed package, charges may be:

• Non-refundable;
• Partially refundable; or
• Adjustable against brokerage.

Photography, videography, editing, advertising expenditure and visit charges are generally non-refundable once the service has been provided.

15. Refunds

Where a deal is not completed through Alakh Realty, the refundable part of the package may be returned after deducting completed service costs.

No refund will normally be provided where:

• The User gave false or incomplete information;
• The listing was removed for a breach;
• Marketing work was already completed;
• Third-party advertising costs were incurred;
• The User bypassed Alakh Realty; or
• The User prevented delivery of the service.

Any refund will be subject to the specific package or agreement.

16. Property Content

The User confirms that they have permission to provide all photographs, videos, brochures and documents submitted to Alakh Realty.

The User permits Alakh Realty to use such material for:

• Property listings;
• Advertisements;
• Social media;
• Promotional campaigns;
• Website and app content; and
• Other property-related marketing.

Content created by Alakh Realty remains the property of Alakh Realty unless otherwise agreed.

17. Payments

Users must verify the identity of the recipient and bank details before making any payment.

No employee, Associate, broker or representative may collect Property-related money into a personal account unless officially authorised in writing by Alakh Realty.

Alakh Realty will not be responsible for payments made to unauthorised persons or accounts contrary to official instructions.

18. Limitation of Liability

Alakh Realty acts as a property listing, marketing, referral and facilitation service.

To the extent permitted by law, Alakh Realty is not responsible for:

• False information provided by a User;
• Property ownership or title disputes;
• Hidden defects or undisclosed legal issues;
• Direct disputes between Buyers and Sellers;
• Unauthorised payments;
• Failure by a User to perform due diligence; or
• Independent acts of Builders, Sellers, Buyers, brokers or Associates.

Nothing in these Terms excludes liability that cannot legally be excluded, including fraud or wilful misconduct by Alakh Realty.

19. Indemnity

A User or Associate will be responsible for losses, claims or legal expenses caused by their:

• False information;
• Forged documents;
• Unauthorised listing;
• Fraud;
• Misuse of personal information;
• Unauthorised payment collection;
• Misrepresentation; or
• Intentional avoidance of agreed charges.

20. Suspension and Termination

Alakh Realty may suspend or terminate an account, listing or Associate relationship where:

• False or misleading information is provided;
• Fraud or misconduct is suspected;
• Required documents are missing;
• Charges remain unpaid;
• The Property is disputed;
• These Terms are breached; or
• Suspension is required by law.

Serious fraud, forgery, impersonation or payment diversion may result in immediate termination.

21. Privacy

Alakh Realty may collect and use personal information for:

• Account management;
• Listing verification;
• Enquiries and property visits;
• Lead and Associate management;
• Payments and invoices;
• Fraud prevention;
• Complaints; and
• Legal compliance.

Further details will be provided in Alakh Realty’s Privacy Policy.

22. Complaints

Complaints may be sent to:

Grievance Officer: The Proprietor, Alakh Realty
Email: alakhrealty@gmail.com
Phone: 7433880909 / 7434060909
Address: 7th Floor, Leela Plaza, Near TNTC, Kanba Hospital Road, Nikol, Ahmedabad, Gujarat – 382350

23. Changes to Terms and Charges

Alakh Realty may update these Terms, services and charges from time to time.

Changes will normally apply to future services and Transactions and will not retrospectively alter a completed deal or already agreed commission unless both parties agree.

Updated Terms will be published on the Platform.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory rights under consumer-protection and RERA laws, courts at Ahmedabad, Gujarat will have jurisdiction.

Users may also approach an appropriate Consumer Commission, RERA authority or other competent authority where applicable.

25. Contact

Alakh Realty
7th Floor, Leela Plaza
Near TNTC, Kanba Hospital Road
Nikol, Ahmedabad, Gujarat – 382350

Email: alakhrealty@gmail.com
Phone: 7433880909 / 7434060909